Loyalty Program

    • Exclusivity: Only members earn points.

    • Purpose: Give back to our community!

    • 1 point for every $1 spent on memberships.

    • 1 point for every $1 spent in the store.

    • 5 points for every check-in.

    • 75 points for a single rental.

    • 150 points for a package rental.

    • 150 points for a day pass (equivalent to approximately 13 check-ins; 12 for regular Longmont adult memberships, more for other membership types except family memberships).

    • 100 points for a $10 or less Clinic or Workshop.

    • 1,500 points for a 5 Punch Pass.

Frequently Asked Questions (FAQs)

Earning Points

  • Members earn 1 point for every $1 spent on memberships and in-store purchases, and 5 points for every check-in.

Redeeming Points

  • Points must be redeemed in person at the front desk.

  • See the "Points Spending" list above.

  • Redemption is done in Approach via the front desk staff.

Managing Points in Approach

  • Points can be seen in each member’s account in Approach.

  • Points can be manually updated in Approach via the front desk staff.

  • Front desk staff can use points to purchase select items through the member's account profile.

Product/Service Eligibility

  • Items need to be manually added and assigned a points value to be eligible for redemption.

  • Only the items listed in the "Points Spending" section are currently eligible for redemption.

Membership Perks and Points

  • Yes, members will still receive one free guest pass per month and can earn additional guest passes through points.

  • Yes, but the member must be present when the redeemed item is given to someone else.

Account Status and Points

  • Yes, members accrue 8 points per month while frozen. Points cannot be used while the account is frozen.

  • Points do not go away, but they cannot be used.

  • The cardholder keeps the points earned by dollar amount, but the other members keep check-in points.

  • The cardholder keeps the points earned by dollar amount, but the other member keeps check-in points. Points can be transferred if both members are present.

  • No.

Points Expiration

  • Points do not expire as long as the person is a member.

Points Accrual on Family/Partner Accounts

  • The cardholder keeps the points earned by dollar amount, but the other members keep check-in points.

Points Timing

  • Points accrue instantly but cannot be used for 1 day.

  •  Yes, points are instantly deducted.

Points Transfer

  • Yes, points can be transferred. This will not be advertised.

  • Yes, points can be transferred.

Family Check-in Points

  • The cardholder keeps the points earned by dollar amount, but the other members keep check-in points.

Points Redemption Frequency

  • Can you earn points and redeem the same benefit more than once per month?

Redemption Values

  • No, points are the same for all day passes and punch passes.

Membership Cancellation

  • Yes, they could, but we will not promote this.

  • Points won’t expire, but they cannot be used by non-members. They are an incentive to come back.

Points Usage Authorization

  • Call or text authorization is acceptable.

Paused Accounts

  • No.