FAQs

  • New Year’s Eve: Early Close at 4:00 PM

    New Year’s Day: CLOSED

    Memorial Day: CLOSED

    Independence Day: CLOSED

    Labor Day: CLOSED

    Thanksgiving Day: CLOSED

    Christmas Eve: Early Close at 4:00 PM

    Christmas Day: CLOSED

  • Welcome! We offer rope climbing (top rope and lead) and bouldering at our Longmont facility and we have bouldering at our Loveland facility.

    Bouldering is a type of rock climbing focused on shorter routes, all a safe falling distance from the ground. This means that to boulder you don't need a harness/rope - just a pair of climbing shoes and a can-do attitude! If you've never bouldered before our staff will be happy to show you how to land safely so you can climb with confidence, and if you don't have your own climbing shoes, you can rent a pair of ours. You can certainly get started without any prior knowledge, but we recommend beginners take our Intro to Bouldering course for more information on gym etiquette, technique, and more!

  • Nope! Anytime the gym is open, you are welcome to drop in.

  • In addition to the climbing, we have a full fitness area equipped with a squat rack, dumbbells & kettlebells, cable machine, cardio equipment, and free fitness classes. We also have a yoga studio with free yoga classes every day of the week.

  • Yes! We allow climbing for kids ages 3 and up under a guardian's direct supervision. Climbers 14 and up are permitted to climb without a parent if they are respectful of our facility rules. We have tons of programs and activities for kids ages 3-18 and you can find more information about our youth programs here.

  • Parents or guests can belay children under the age of 18. This policy is not for adults wishing to belay friends or other adult climbers.

    Policy Terms:

    1. Parents/guests must complete a waiver, per normal Climbing Collective Policy.

    2. Parents/guests must be certified to belay via normal Climbing Collective procedures.

    3. Parents/guests must wear a wristband at all times which will be provided at the front desk.

    4. Parents/guests must have a credit card on file AND they must purchase a zero dollar “Belay Only Day Pass."

    5. If parents/guests are seen participating in climbing, using the fitness equipment, taking a class, enjoying the recovery room or other Climbing Collective services the front desk will charge the guest for a day pass. If a parent/guest does this a second time, they will be charged a guest pass fee and suspended from our “Belay Only” policy for one year. A third violation will result in a $25 day pass charge and permanent suspension from the Belay Only policy.

  • Yes, you get one free guest pass every month. Beyond that, you can earn free guest passes with our loyalty rewards program!

  • Your membership gives you access to both our Longmont and Loveland climbing gyms! Punch passes however, are location specific and are priced accordingly.

  • Yes! We offer a discount to military, first responders, students, and seniors. We will just ask to see an ID at the front desk when you check in. This discount applies to memberships, punch passes, and day passes.

  • Yes, you are welcome to bring your own snacks and drinks - we just ask that you don’t eat or drink on the climbing pads. If you need refreshments, we have snacks and drinks in our retail store.

  • The Gear Shop carries a selection of climbing shoes, chalk & chalk bags, apparel, snacks & drinks, and other climbing accessories. We also rent out crash pads and have a rotating selection of products crafted by our Climbing Collective community.

  • Yes, we do! You can book a group visit, custom experience, or birthday party here.

  • We love our dogs as much as you do, but unfortunately, we cannot invite them in to the facility because of town rules.

  • Fitness + Yoga Class Cancellation Policy:

    • Cancel at least 3 hours before class to avoid a $15 no-show fee.

    • For 6:15am classes, cancel by 9pm the night before.

    Adult Program Cancellation Policy:

    • 7+ Days Before Class: Full refund available as account credit or to your card (minus a 7% fee).

    • 5-6 Days Before Class: Option to reschedule to next month's class.

    • 4 Days or Less Before Class: No refunds or rescheduling.

    Youth Program Cancellation Policy:

    • 14+ Days Before Event: Reschedule within 6 months or receive a refund minus a 7% processing fee.

    • 7-13 Days Before Event: Rescheduling only; no refunds.

    • Less Than 7 Days Before Event: No refunds, rescheduling, or credits.

    • Missed Classes: No refunds, rescheduling, or credits for missed classes/events.

    If exceptional circumstances arise, please email us at fdmanagers@climbingcollective.co.

  • If you know you won't be attending a class you have registered for we ask that you cancel at least 1 hour in advance. This can be done 1 of 3 ways.

    • Cancel your own registration by logging into your account.  Here is the link to our Approach Portal - once you are logged in you can click the account icon on the top bar to access your account.  There you have full access to your reservations.

    • If you are unable to access your reservations you can email fdmanagers@climbingcollective.co to request a cancellation of your class within the time frame.  This is also the email address you can contact if you have extenuating circumstances as it sounds like you are experiencing.

    • You can call our front desk staff to request a cancellation.

  • Your privacy is important we try our best to stay up to date with all of the changing technologies and regulations. You can find our Privacy Policy here - https://climbingcollective.co/privacy-policy. If you have any questions please feel free to stop by the front desk or email us at info@climbingcollective.co